Customer satisfaction is our top priority here at True Nutrition. We hope to ensure that every product purchased through the site will meet your complete satisfaction. As a custom manufacturer of health and nutrition products, however, we are limited in the materials that we are able to accept back as a return, especially when it comes to custom formulas that have been designed by our customers - however, we are please to now offer a limited 30 day Money Back Guarantee!
Our limited 30 Day money back guarantee requirements are below:
- Any product that is sealed/unopened (capsules, supplements etc. - excluding protein powders) can be returned.
- Any trial customized product with a max order weight of 1lb may be returned*
- *For custom blended products, there must be at least 60% (300g) left of a 1 LB product for a full refund.
- Any opened product, outside of a 1lb custom product trial, can not be returned.
- Product must be sent back to TN at customers expense.
- All returns must be approved prior to sending back to TN and accompanied by an RMA #
To request an RMA#, please check that your product is eligible then email us at [email protected].
We will allow returns of products that have not been opened, that are non-customizable, and are not in “bulk” or “raw” form. Items may be returned within 30 days of purchase date WITH an authorized RMA# provided by one of our Customer Service Representatives. Please contact [email protected] in this event for further instructions. We will not be held liable for taste or mixibility issues that result directly from the choices made by our customers when designing their custom protein formulas using our custom mixing options online.
Please contact one of our Customer Service Representatives in advance before placing a custom mix formula if you have any questions or concerns regarding the taste or mixibility of your new formula. Please contact Customer Service at any time with any questions or requests regarding our company return policies prior to placing your order.